How does payment protection work on 6164?
When you commission work through 6164, 6164 sends you payment instructions from its payment provider, and your payment is held by an independent third-party payment provider — 6164 never holds your money — and it isn't sent to the creator until release. The business confirms delivery, and payment is released to the creator 15 working days after that confirmation. If the business neither confirms nor raises a written issue within 15 working days of delivery, delivery is treated as confirmed and the 15-working-day release period starts. We send reminders on working days 5, 10 and 14 after delivery. One change-request loop pauses the clock, and the timing can be extended if both sides agree. Until payment is released you can raise a written issue; disputes go to a free 6164 evidence review, then mediation, then the NZ Disputes Tribunal or arbitration. Every deal between members who met on 6164 goes through 6164. During the launch trial (14 November to 13 December 2026) payment holding is not available yet: the two sides pay each other directly and 6164 does not handle money. The decided rules are summarised in our terms summary.
Can I pay in stages?
Yes, as an option. Payment in stages (optional). For jobs of $5,000 + GST or more, the work can be split into 2 to 4 stages, agreed before work starts. Each stage has its own deliverable and its own amount. The business pays for one stage at a time, before work on that stage begins. When the creator delivers a stage, the 6164 team reviews it first against what was agreed for that stage, and gives its result within 1 to 2 working days. If the stage does not match what was agreed, the creator has up to two rounds of fixes; if it still does not pass, the normal dispute steps apply. Once 6164 has confirmed the stage, the business is asked to confirm. Each stage’s payment then follows the normal release rule: it is released to the creator 15 working days after the business confirms that stage; if the business neither confirms nor raises a written issue within 15 working days of 6164’s confirmation, the stage is treated as confirmed. Stage reviews are included in the platform fee — there is no extra charge. One payment at the end remains the default. 6164’s review checks that the stage matches what was agreed. It is not a warranty of the work. The full rule is in our terms summary.
When can the creator start?
On a 6164-protected project, the creator starts only after 6164 has confirmed the payment. Once the business’s payment is held by the independent third-party payment provider, 6164 confirms it and issues a work order number (for example WO-2611-0001), which both sides see in My projects and in the project room. Until then the creator is asked not to start and can’t mark the work delivered. With payment in stages, each stage gets its own line (for example WO-2611-0001-S1) when 6164 confirms that stage’s payment. In the pilot this confirmation is a manual check by the 6164 team. During the launch trial, 6164 issues the work order once both sides have told 6164 the payment was made directly.
What if we haggle on price, or the business adds features later?
Write the price down in the project once you have talked it through. In My projects either side can propose a price; the other side confirms it or makes a counter-offer, and the price counts as agreed only when both have confirmed the same amount. On a 6164-protected project, 6164 confirms the payment against that agreed price, and from then on the price is locked. If the business adds a feature later, either side adds an extra charge (what is added, the amount and any extra working days) and the other side accepts or declines it. Each accepted extra is paid as one payment, the 10% fee on each side applies to it too, and work on it starts only after 6164 confirms that the extra payment is held by the third-party payment provider (for example WO-2611-0001-E1). The rule is in our terms summary.
Does it cost anything to post a brief or browse creators?
Posting a brief, browsing creators and matching are free. Commissioned briefs carry a 10% payment-protection and support fee on each side, business and creator, + GST. During the launch trial, from 14 November to 13 December 2026, there are no transaction fees. That fee includes completion support: if a project stalls on technical work partway, 6164 can step in to help get it finished, and the payment is shared by who completed what. You own what you commission. If 6164 steps in to finish part of a build, 6164 keeps rights only in the part it built. The site doesn’t take card payments: 6164 sends payment instructions, and for protected projects your money is held by an independent third-party payment provider. Prices for 6164's own services are published on the Services page.
What does the 10% include?
On a project commissioned through 6164, the 10% fee on each side (+ GST) includes: the payment provider’s fees for holding the payment — included, nothing is added on top; stage reviews, if you pay in stages; completion support — payment supervised, support on call, and step-in help if the work stalls; and help if there is a dispute. There are no hidden charges: no card or processing fees are added to the price you agreed. During the launch trial (14 November to 13 December 2026) the platform fee is waived. Fees are summarised in our terms summary.
Are there fees during the launch trial (14 November to 13 December 2026)?
From 14 November to 13 December 2026, the 10% + 10% platform fee is waived. During the launch trial, payment holding is not available yet — the business and the creator pay each other directly, and 6164 does not handle money. Agreed price, work order numbers, stage reviews, completion support and dispute help still apply. Payment holding by our third-party provider switches on when the trial ends; from then the 10% + 10% fee applies. Prices for 6164’s own services are unchanged. How the launch trial works.
What is a joint brief?
Several businesses share one brief. The poster is the lead business and picks one pricing method: split a fixed total (the businesses that join split the final agreed price equally, so each pays less as more join), or a fixed price per business (each business adds the same amount and the running total grows; a creator who finds it high enough can offer to take the project at once). Every business pays the same amount. Only registered businesses can join, joining is a commitment, not a payment, and the cap is 10 businesses. Other visitors see only the number of businesses. Businesses must not use a joint brief to exchange prices or other commercially sensitive information.
How joint briefs work
What is a group pre-order?
A creator offers one product to several businesses at a set price per business, with a working demo, a feature list, a minimum number of businesses, a closing date and a delivery date. If the minimum is reached by the closing date, each business pays its own price and 6164 issues the work order; if not, nobody pays and it closes. On delivery 6164 first checks the work against the feature list, then each business confirms for itself. During the launch trial it is deliver first, pay after.
How group pre-orders work
What happens when 5 businesses join?
When the 5th business joins a joint brief or commits to a group pre-order, 6164 steps in as the single buyer on behalf of all the businesses. Ownership of the software is then shared by 6164 and the creator, and every business keeps its right to use it at the same price. The creator keeps selling the product, but only on 6164, on the ordinary rules: the creator keeps the price and each side pays the 10% platform fee. 6164 takes no extra share and does not sell, license or modify the product itself. If 6164 stops operating the platform, full ownership returns to the creator. Payment is still held by the third-party payment provider. This is subject to the written agreement.
The 5-business rule
What is the three-working-day matching window?
Once the minimum is reached, or a creator offers to take the project, a 3-working-day matching window starts. Both sides can still choose each other or someone else, and they pay through the platform only when both are satisfied. If nothing is agreed, the lead business can extend once by 3 working days; otherwise the brief goes back to open. Anything agreed on a call must be written in the platform chat — in a dispute, only what is on the platform counts.
The matching window
Do I need to register to post a brief?
No. A business can post a brief without registering and gets a private link back to it; a brief from a poster who isn’t registered closes automatically after 14 days with no visit. Only registered members get prompt email alerts when a creator responds. Registration is needed before any deal, before joining a joint brief or pre-ordering, and before a creator adds work. One account can hold both roles, business and creator.
Registration
Can 6164 read our conversations?
6164 may read a project’s conversation to resolve a dispute. This applies to brief discussions, joint brief and group pre-order discussions, and project rooms, and the notice is shown next to each chat box.
Privacy statement
Can I do a deal outside 6164 with someone I met here?
Members who meet through 6164 do that deal through 6164. That is what keeps the agreed price on record, the work order number, stage reviews, completion support, dispute help, verified reviews and — once payment holding is live — the payment held by our third-party provider. Each side pays the 10% platform fee. Taking a deal off the platform to avoid the fee can lead to the account being closed. This applies to every member: businesses, individual creators, and companies or teams. If someone asks you to take a deal off 6164, use “Report to 6164” in the discussion or project room. Deals stay on 6164.
Can software companies or teams join as creators?
Yes. Individual creators and software companies or teams can all join. When you create your profile, choose “Company or team”; your work, replies and projects then show a “Company / team” label, and businesses can filter creators by it. The same fees and review rules apply to everyone. Replies on a brief must address that brief — no adverts, and no copy-paste replies sent to many briefs. Individuals, companies and teams.
Who can see my brief?
When you post a brief you choose who can see it: “New Zealand and Australia” (the default), where only creators in New Zealand and Australia see it, or “Worldwide”, where creators anywhere in the world can see it and offer to do the work. Your email is only visible to the 6164 team. Your business name stays private unless you tick “Show my business name on the briefs board”; otherwise the board shows “A business” and the category. In the pilot, “who can see it” is applied by the site using the country each person entered when they signed up. We do not verify country yet.
Who is responsible for an AI assistant I rent?
A named creator is responsible for each AI assistant on 6164. That creator sets the assistant up for one clearly defined job, such as answering stock questions or drafting replies to enquiries, and keeps it working as your details change.
When do I pay for a rented AI assistant?
The price and terms are set by the creator and agreed with you before you start. When an assistant is commissioned through 6164, payment protection applies: your payment is held by an independent third-party payment provider — 6164 never holds your money — and released on the same rules as any commissioned brief. Assistant rental opens at launch.
How do I know a creator's work is real?
Profiles on 6164 show runnable work you can open and try yourself, not screenshots or claims. 6164 checks that a listed creation runs and does what its description says. Ratings come only from completed projects that 6164 has confirmed really happened. 6164 doesn't vouch for how a job will go, so agree scope, timing and price directly with the creator before you start.
How do ratings work?
When a project is finished, the business and the creator can each give the other 1 to 5 stars and one sentence. A review appears publicly only after 6164 has confirmed that the project really happened, and it is marked “Verified by 6164”. The number of completed projects and the average rating on creator cards, talent pool cards and briefs come only from those confirmed projects. The average is shown once there are at least 2 reviews; with one review, that review is shown on its own. A review can be changed for 7 days, then it is fixed, and each side can reply once to the review it received. 6164 may hide a review that is abusive, fake or reveals private details, and tells both sides why. No rating means nothing is implied either way. The rules are in our terms summary.
Can I talk to a creator before deciding?
Yes. In a brief’s discussion, the business or a creator can use “Suggest a call” to propose a short call, with two or three times and a time zone. On a brief, you can also swap phone numbers: each side ticks “Share my phone number”, and 6164 passes the numbers on only once both have agreed. In the talent pool, tick “I’d like a short call first (15–20 minutes)” when you request an introduction; we ask the person first, and 6164 sets up the call. Phone numbers are shared only after the fee is paid. Numbers are never posted in a discussion, and your email and other details stay with 6164. Calls are for talking the job through; agree scope, price and payment through 6164 so your payment protection applies. Once you go ahead, the project gets a private project room for messages and document links.
Can 6164 help us hire AI-capable people?
Yes. Beyond the platform, the 6164 team searches, vets and places people, from one-off contractors to permanent AI-capable hires. Candidates are drawn from the 6164 creator community and the 350+ Auckland professionals we have worked with or know personally, including developers, designers and industry operators. Tell us about the role.
I have an idea but can't code. Can 6164 build it with me?
Yes. Through its idea-to-product support, the 6164 team sits with you and builds it: choosing the right AI tools, shaping a first version and getting it live. No programming background is needed, and you stay the owner of your product.
Is my AI-built app safe to launch with real customers?
Apps built with AI often go live with gaps such as an open database, a key left in the code or a login that can be bypassed, so it is worth checking before launch. 6164's security and data testing starts with a fixed-price AI app security snapshot ($850 + GST), and a full security test (from $2,900 + GST) includes one retest of fixed findings. We test only with the app owner's written authorisation and only within the scope agreed in writing. You get a findings report for a point in time, not a certification, and we never claim an app is unhackable. Testing is carried out by 6164's own technical team. If you book a last-mile completion sprint within 30 days, the fee is credited toward the fixes. Book a security test.
Can 6164 get ChatGPT or Google AI to recommend my business?
No one can honestly promise that. Our Enterprise AI Knowledge Base service makes your business's facts accurate, consistent and machine-readable, starting with a free AI visibility check. Monitoring results are directional, schema markup and llms files don't make AI choose you, and traffic from AI assistants is still small for most businesses. For your own staff, a private AI knowledge base answers questions from your documents; data-processing terms are agreed before any documents are loaded.